Spin Time Terms and Conditions – Rules Every Player Should Know

01Introduction

Welcome to Spin Time. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player", "you") and Spin Time ("the Platform", "we", "us") regarding your access to and use of all services provided through the Spin Time website at spintime.best, including but not limited to casino games, sports betting, poker, Pusoy, Color Game, jackpot slots, the VIP Club programme, and all related features and promotional offers.

By registering an account, depositing funds, or participating in any game or promotion offered through Spin Time, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not create an account or continue using the Spin Time platform.

Spin Time reserves the right to amend these Terms at any time. Where amendments are material, the Platform will make reasonable efforts to notify players through the website or by email. Continued use of the Spin Time platform following any amendment constitutes acceptance of the updated Terms.

02Eligibility

To register and use the Spin Time platform, you must satisfy all of the following eligibility requirements:

• You must be at least twenty-one (21) years of age at the time of registration. Spin Time does not permit persons under the age of 21 to register or use any part of the platform, including free-to-play demonstrations.
• You must be a legal resident or citizen of the Philippines, or otherwise located in a jurisdiction where access to and use of the Spin Time platform is lawful under applicable local law.
• You must not be on any self-exclusion list maintained by Spin Time or any partner responsible gaming registry.
• You must not be an employee, officer, director, agent, or close family member of an employee of Spin Time or any of its affiliated entities or technology providers.
• You must have the legal capacity to enter into a binding contract under Philippine law.

Spin Time may request documentary proof of age and identity at any time. Where a player cannot satisfactorily demonstrate eligibility, the Platform reserves the right to suspend or permanently close the account and retain any funds pending investigation under applicable legal requirements.

03Account Registration and Verification

Each player may hold only one (1) active Spin Time account. Creating duplicate, secondary, or family-member accounts that share the same device, IP address, payment method, or household without prior written approval from Spin Time constitutes a violation of these Terms.

During registration, you must provide accurate and complete information including your full legal name, date of birth, valid Philippine mobile number, and current address. Providing false, misleading, or unverifiable information is grounds for immediate account closure and forfeiture of funds.

Spin Time implements a Know Your Customer (KYC) process in accordance with applicable Philippine regulations. As part of KYC verification, you may be asked to submit:

• A government-issued photo identification (e.g., Philippine passport, SS/UMID card, PhilHealth ID, Voter's ID, or driver's licence);
• A selfie or live photograph with your ID;
• Proof of address dated within the last three months (e.g., utility bill, barangay certificate, bank statement);
• Proof of ownership of the payment method used for deposits.

Withdrawal requests will not be processed until KYC verification is successfully completed. Spin Time may also request re-verification at any time if account activity triggers a compliance review.

04Deposits and Payment Methods

All deposits to your Spin Time account must be made using a payment method registered in your own name. Third-party deposits — including deposits made on your behalf by another person — are not permitted. Spin Time currently accepts the following Philippine payment methods:

• GCash e-wallet
• Maya (formerly PayMaya) e-wallet
• GrabPay
• Coins.ph
• InstaPay and PESONet bank transfers
• BDO, BPI, and UnionBank internet banking
• Visa and Mastercard debit or credit cards issued by Philippine banks

The minimum deposit amount at Spin Time is ₱100 unless otherwise stated in a specific promotion. The maximum single deposit may vary by payment method and account tier. Current limits are displayed on the Cashier page at the time of transaction.

Deposits are processed immediately in most cases. Spin Time is not responsible for delays caused by third-party payment providers, scheduled bank maintenance, or network issues outside the Platform's control. In the event a deposit does not appear in your Spin Time balance within thirty minutes, contact support immediately with your transaction reference number.

05Withdrawals

Spin Time processes withdrawal requests to the same payment method used for the most recent deposit, or to a verified alternative method registered to your account. Withdrawals to third-party accounts or unverified payment methods are not permitted.

The minimum withdrawal amount at Spin Time is ₱200 unless a specific game or promotion states otherwise. There is no upper limit on total lifetime withdrawals, though individual transaction ceilings may apply by payment method.

Target processing times by method are as follows:

• GCash, Maya, GrabPay: Target processing under 20 minutes from approved withdrawal request
• BDO, BPI, UnionBank via InstaPay: Target same-day processing during banking hours
• PESONet transfers: Processed within one business day
• Visa or Mastercard: 1–3 business days depending on the issuing bank

These are target times and not guarantees. Processing may take longer during compliance reviews, periods of high withdrawal volume, or payment provider maintenance windows. VIP Club Gold and Diamond members receive priority withdrawal processing.

Spin Time reserves the right to delay or withold a withdrawal where there is a reasonable basis to suspect fraudulent activity, bonus abuse, multiple-account use, or a breach of these Terms. In such cases, the Platform will communicate the reason for the hold and the steps required to resolve it within a reasonable time.

06Bonuses and Promotions

Spin Time offers bonuses and promotional offers to registered players from time to time. Each bonus has its own specific terms, which are displayed prominently before the player accepts the offer. General bonus rules that apply across all Spin Time promotions include the following:

• Bonuses may only be claimed by eligible players who have a fully verified Spin Time account.
• Each bonus offer is limited to one claim per player, household, per IP address, and per device, unless the specific promotion states otherwise.
• Wagering requirements — where applicable — must be met in full before bonus-derived winnings can be withdrawn. The required rollover multiplier and qualifying games are stated in each offer's terms.
• Spin Time bonuses may not be used in combination with other active bonuses unless the specific promotion explicitly permits stacking.
• Any evidence of bonus abuse, including but not limited to creating multiple accounts, using promotional arbitrage strategies, or exploiting technical errors, will result in the cancellation of all bonuses and associated winnings, and may result in permanent account closure.
• Spin Time reserves the right to modify, suspend, or withdraw any promotion at any time. Players who have already accepted a promotional offer are not disadvantaged by modifications made after acceptance.

07Game Rules and Betting

All games available at Spin Time operate under rules displayed within each game or product section. By participating in any Spin Time game, you agree to the applicable game rules as currently published. In the event of a conflict between general Terms and specific game rules, the specific game rules take precedence for that game.

For sports betting and live events at Spin Time:

• All bets are final once confirmed. Bets cannot be cancelled after placement except through the Cash Out feature where available.
• In the event of an obvious pricing error, Spin Time reserves the right to void the affected wager and refund the stake to your account balance.
• If a sporting event is postponed, cancelled, or abandoned, Spin Time's settlement rules as displayed on the sports betting page apply. In general, postponed events rescheduled within 48 hours remain open; those not played within 48 hours are voided and stakes returned.
• The maximum payout per single sports bet is ₱500,000 unless a player's VIP tier qualifies them for higher limits.

For casino games, slots, Pusoy, Poker, and Color Game at Spin Time:

• All outcomes are generated by certified random number generation (RNG) or by verified live-dealer equipment. Spin Time does not manipulate or influence game outcomes.
• Theoretical return-to-player (RTP) percentages are disclosed in the information section of each slot and casino game.
• Minimum and maximum bet sizes per game are displayed before play begins.

08Prohibited Conduct

The following actions are strictly prohibited on the Spin Time platform. Violation of any item on this list may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant Philippine authorities where legally required:

• Using automated software, bots, scripts, or any artificial intelligence tool to gain an unfair advantage in any Spin Time game or betting market;
• Coluding with other players in any form, including in Pusoy, Poker, and other multi-player games;
• Exploiting or attempting to exploit software bugs, connection errors, or pricing mistakes to generate profit;
• Depositing funds derived from fraudulent, illegal, or criminal activity through the Spin Time platform;
• Registering multiple accounts for any purpose, including circumventing a previous account suspension or collecting multiple welcome bonuses;
• Using payment methods not registered in your own name, or making or receiving payments on behalf of third parties;
• Attempting to reverse-engineer, copy, scrape, or commercially exploit any part of the Spin Time platform without written permission;
• Making false or misleading statements in communications with Spin Time staff or during the KYC verification process.

09Account Suspension and Closure

Spin Time may suspend or close any account at its discretion where there is evidence or reasonable suspicion of a breach of these Terms, fraudulent activity, or harm to the integrity of the platform. Where an account is suspended for investigation, the player will be notified and given a reasonable opportunity to provide clarifying information.

A player may also request the closure of their own Spin Time account at any time by contacting support. Voluntary closure requests will be processed within two business days. Any remaining balance after settlement of pending bets will be paid out to the player's verified withdrawal method, subject to standard KYC requirements.

Self-exclusion requests are treated as a separate category from voluntary closure. Players who request self-exclusion through the Spin Time Responsible Gaming tools are excluded from all gaming and promotional communications for the period requested and may not be re-onboarded as active players until the exclusion period expires and a formal re-activation request is reviewed.

10Privacy and Data Protection

Spin Time collects, stores, and processes personal data in accordance with itsPrivacy Policy, which forms part of these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Spin Time uses your data to operate your account, process transactions, comply with KYC and anti-money laundering obligations, prevent fraud, and provide customer support. Your data is not sold to third parties for marketing purposes. Where data is shared with third-party service providers (e.g., payment processors, KYC platforms), it is shared only to the extent necessary to provide the relevant service and under appropriate data protection agreements.

You have the right to access, correct, and request deletion of your personal data subject to applicable Philippine law and our retention obligations. Please see the Privacy Policy for the full details of your data rights.

11Responsible Gaming

Spin Time takes the welfare of its players seriously. The platform provides a range of tools to help players stay in control of their gaming activity. These tools are available to all registered players free of charge and can be activated directly from the account settings menu without neding to contact customer support:

• Deposit limits: Set daily, weekly, or monthly maximum deposit amounts. Once activated, a limit reduction takes effect immediately; a limit increase requires a24-hour cooling-off period.
• Session reminders: Configure alerts at defined intervals to notify you of how long your current gaming session has been running.
• Cooling-off periods: Temporarily suspend your access to betting and gaming for a defined period of24 hours, 7 days, or 30 days.
• Self-exclusion: Permanently or indefinitely restrict your access to the Spin Time platform. Self-exclusion takes effect within 24 hours of request confirmation.

Spin Time will never contact a player who has activated self-exclusion with marketing communications or promotional offers during the exclusion period. For further information, visit the Responsible Gaming page.

12Limitation of Liability

To the maximum extent permitted by applicable Philippine law, Spin Time's aggregate liability to any player for losses or damages arising out of or in connection with the player's use of the platform shall be limited to the amount of funds held in the player's verified Spin Time account balance at the time the claim arises.

Spin Time is not liable for:

• Any loss of profits, revenue, data, or goodwill, whether direct or indirect, arising from use of or inability to access the platform;
• Service interruptions caused by scheduled maintenance, force majeure events, third-party infrastructure failures, or natural disasters;
• Losses resulting from delays in payment processing caused by third-party payment providers;
• Any consequences of a player sharing their account credentials with a third party;
• Technical errors in games or odds that were caused by a third-party game provider and not by Spin Time's own platform.

Nothing in these Terms excludes or limits liability that cannot lawfully be limited or excluded under Philippine consumer protection law.

13Changes to These Terms

Spin Time may update these Terms from time to time to reflect changes in applicable law, regulatory guidance, platform functionality, or operational requirements. Where a change materially affects player rights or obligations, Spin Time will provide at least seven (7) days' advance notice through one or more of the following channels: a notice on the Spin Time website, an in-platform notification displayed upon login, or an email to the registered account address.

If you disagree with any updated Terms, you may close your account in accordance with Section 9 before the changes take effect. Continued use of the Spin Time platform after the effective date of any update constitutes your acceptance of the revised Terms.

14Governing Law and Dispute Resolution

These Terms and any disputes arising from your use of the Spin Time platform shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict-of-law provisions.

In the event of a dispute between you and Spin Time, we encourage you to contact our support team first so that we can attempt to resolve the matter informally. The majority of account and payment queries can be resolved within 24–48 hours through our live chat or email support channels.

Where informal resolution is not achievable, disputes shall be referred to the competent courts of the Philippines. Spin Time does not waive any right it may have under applicable law by attempting informal resolution.

15Contact Us

For questions, concerns, or complaints regarding these Terms or your Spin Time account, please reach us through the following channels:

• Live Chat: Available from the Spin Time website during peak Philippine hours. Fastest route for urgent account or payment queries.
• Email: support@spintime.best — responses within a few hours during business hours.

All formal legal correspondence should be directed to support@spintime.best with the subject line "Legal Notice — [your registered email address]." Spin Time will acknowledge receipt of formal legal notices within five (5) business days.