No Data Selling
Spin Time never sells your personal information to advertisers, data brokers, or unrelated third parties. Full stop.
SSL Encryption
Every page on the Spin Time platform uses SSL/TLS encryption. Your login, payments, and personal details travel securely.
You Control Your Data
Filipino players have the right to access, correct, and request deletion of their personal data held by Spin Time at any time.
01Introduction
Spin Time ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every player who uses the Spin Time website at spintime.best. This Privacy Policy describes how Spin Time collects, uses, stores, shares, and protects personal information in connection with the services provided through the platform, including casino games, sports betting, poker, Pusoy, Color Game, jackpot slots, the VIP Club programme, and all related features.
This Policy applies to all registered players and visitors to the Spin Time website regardless of location, though it is primarily designed for players based in the Philippines and written to reflect the requirements of applicable Philippine data privacy law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
By registering an account or continuing to use the Spin Time platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please do not create an account or continue using the platform. For questions at any point, our support team is available through live chat or at support@spintime.best.
Plain-language note for Filipino players: This Privacy Policy is written to be understood by actual people, not only legal teams. If you find any section confusing, contact Spin Time support and we will explain it in plain language.
02Data We Collect
Spin Time collects personal information from players in several ways: directly when you register and interact with the platform, automatically as you use the site, and from third parties where necessary for verification and payment processing. The categories of data collected include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID details | Registration form; KYC document upload |
| Contact Data | Philippine mobile number, email address, home address | Registration form; account settings updates |
| Financial Data | GCash or Maya account reference (masked), bank account name (not full number), transaction records in PHP | Payment processing via third-party provider |
| Verification Data | Photo ID images, selfie photos, proof-of-address documents | KYC verification process |
| Activity Data | Game history, betting records, session times, wager amounts, bonus usage | Automatically recorded during platform use |
| Technical Data | IP address, device type, browser version, operating system, screen resolution | Automatically collected via cookies and server logs |
| Communications Data | Live chat transcripts, email correspondence, support ticket contents | When you contact Spin Time support |
Spin Time does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, political opinions, health data beyond responsible gaming declarations, or biometric data beyond what is necessary for identity verification. Where responsible gaming declarations are made (for example, a self-exclusion request), this information is treated with the highest level of protection and is not used for any commercial purpose.
What Spin Time does not collect: Full payment card numbers are not stored on the Spin Time platform. Card payments are processed by a PCI-DSS compliant third-party payment gateway. Spin Time receives only a transaction reference and masked payment details.
03How We Use Your Data
Spin Time uses the personal data collected from players only for legitimate, clearly defined purposes. We do not use your data in ways you would not reasonably expect. The specific purposes for which Spin Time processes your personal information are:
- Account creation and management: To register your Spin Time account, verify your identity, maintain your profile, and enable you to access all platform features.
- Payment processing: To process deposits and withdrawal requests in Philippine pesos through your chosen payment method (GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, or Visa/Mastercard).
- Regulatory compliance: To fulfil Spin Time's obligations under applicable Philippine law, including Know Your Customer (KYC) requirements and anti-money laundering (AML) obligations.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multiple-account creation, bonus abuse, and unauthorised access to player accounts.
- Platform improvement: To analyse aggregated and anonymised usage data in order to improve the performance, features, and user experience of the Spin Time platform.
- Customer support: To respond to your queries, resolve complaints, and provide assistance through live chat and email.
- Responsible gaming: To monitor play patterns where a player has activated responsible gaming tools, or where Spin Time's systems detect activity that may indicate problem gambling, in order to fulfil our duty of care obligations.
- Promotions and communications: To send you information about Spin Time bonuses, promotions, and platform updates — only where you have opted in to receive such communications and where doing so is consistent with applicable law.
Spin Time does not use automated decision-making that produces legal or similarly significant effects on players without human review, except where required by law in fraud or AML screening contexts.
04Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012 and its implementing rules, Spin Time processes personal data only when a valid legal basis exists. The legal bases applicable to Spin Time's data processing activities are:
- Contract performance: Processing necessary to register your account, operate your bets and wagers, process your deposits and withdrawals, and fulfil all other obligations of the Spin Time player agreement.
- Legal obligation: Processing required to comply with Philippine law, including KYC, AML reporting, tax obligations, and data retention requirements imposed by regulators.
- Legitimate interests: Processing necessary for fraud detection, platform security, abuse prevention, and the improvement of Spin Time services — where these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications and optional features where Spin Time relies on your freely given, informed consent, which you may withdraw at any time.
Your right to withdraw consent: Where Spin Time processes your data based on consent — for example, for marketing emails — you can withdraw that consent at any time by updating your notification preferences in your Spin Time account settings or by contacting support. Withdrawal does not affect the lawfulness of processing before the withdrawal.
05Sharing Your Personal Data
Spin Time does not sell your personal data to third parties. Your information may be shared only in the following limited circumstances, and always with appropriate safeguards in place:
- Payment service providers: Your payment data is shared with the provider processing your specific transaction (e.g., GCash, Maya, BDO) to the minimum extent necessary to complete the deposit or withdrawal. These providers are independently subject to Philippine financial regulations.
- KYC and identity verification providers: Identity documents and verification data are shared with certified KYC technology partners who process this data solely for the purpose of verifying your identity on behalf of Spin Time.
- Technology infrastructure providers: Hosting, database, and platform technology providers may have access to player data as part of delivering services to Spin Time. These providers are contractually bound to process data only on Spin Time's instructions and in accordance with applicable privacy law.
- Regulatory authorities: Spin Time may be required by law to share player data with Philippine government authorities, law enforcement, or financial intelligence units. Such sharing takes place only to the extent required by a valid legal obligation and is not done voluntarily.
- Fraud and AML screening: Where a Spin Time account is under investigation for suspected fraud or money laundering, relevant data may be shared with appropriate investigative bodies or partner platforms engaged in shared fraud prevention programmes.
In all cases where data is shared with third parties, Spin Time uses contractual protections to ensure that the receiving party treats the data in a manner consistent with this Privacy Policy and applicable law.
06Cookies and Tracking Technologies
The Spin Time website uses cookies and similar tracking technologies to ensure the platform operates correctly, to remember your preferences, and to understand how players use the site so we can improve it. The categories of cookies used by Spin Time are:
- Strictly necessary cookies: Required for the Spin Time platform to function. These include session authentication cookies that keep you logged in securely, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
- Functional cookies: Store your preferences such as language settings, display options, and notification choices. Disabling these may affect your personalised experience on Spin Time.
- Analytics cookies: Collect anonymised and aggregated data about how players navigate the Spin Time platform — which pages are visited, how long sessions last, and which features are used most. This data is used solely to improve the platform and does not identify individual players.
Spin Time does not use third-party advertising cookies or behavioural tracking cookies that build profiles for use by unrelated advertisers. Your Spin Time browsing activity is not shared with social media platforms or advertising networks for targeting purposes.
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the Spin Time platform. For most Filipino players using Chrome on Android, cookie settings are accessible through Chrome Settings → Site Settings → Cookies.
07Data Retention
Spin Time retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable Philippine legal and regulatory requirements. The general retention periods applied by Spin Time are:
- Active account data: Retained for the lifetime of your Spin Time account plus a minimum of five (5) years after account closure, in accordance with Philippine financial record-keeping requirements.
- KYC and identity verification records: Retained for at least five (5) years after the end of the business relationship, as required under Philippine anti-money laundering regulations.
- Transaction records: All deposit and withdrawal records are retained for a minimum of five (5) years for regulatory compliance purposes.
- Support communications: Live chat transcripts and email correspondence are retained for three (3) years for dispute resolution purposes and then securely deleted.
- Marketing consent records: Records of consent to marketing communications are retained until consent is withdrawn plus two (2) years, as evidence of lawful processing.
Where personal data is no longer required and no legal retention obligation applies, Spin Time securely deletes or anonymises the data in a manner that prevents reconstruction.
08How Spin Time Protects Your Data
Data security is not an afterthought at Spin Time. The platform implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:
SSL/TLS Encryption on Every Page
All communications between your device and the Spin Time platform are encrypted using current SSL/TLS protocols. Your login credentials, payment details, and personal data are never transmitted in plain text.
Password Hashing and Salting
Spin Time never stores your password in plain text. Passwords are one-way hashed and salted before storage. Even in the hypothetical event of a database breach, your actual password cannot be recovered from stored data.
Two-Factor Authentication
Players are encouraged to enable two-factor authentication (2FA) on their Spin Time account. With 2FA active, logging in requires both your password and a one-time code sent to your registered Philippine mobile number, making unauthorised access significantly harder.
Access Controls
Internal access to player data at Spin Time is restricted on a strict need-to-know basis. Staff members access only the data relevant to their specific role. All data access is logged and auditable.
Regular Security Reviews
The Spin Time platform undergoes periodic security assessments, including vulnerability scanning and code review, to identify and remediate security issues before they can affect players.
Your role in security: The strongest technical protections can be undermined by weak passwords or shared credentials. Spin Time will never ask you for your password via chat, email, or phone. If anyone contacts you claiming to be Spin Time support and asks for your password or OTP, do not provide it — report it to us immediately.
09Your Data Rights as a Filipino Player
Under the Philippine Data Privacy Act of 2012, Spin Time players have the following rights in relation to their personal data. These rights can be exercised by contacting Spin Time support:
Right to Access
Request a copy of the personal data Spin Time holds about you, including the categories of data, the purposes for which it is used, and the parties with whom it has been shared.
Right to Correction
Request correction of inaccurate or incomplete personal data held by Spin Time. For account details, you can update most information directly through your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no legal retention obligation requires it to be kept.
Right to Object
Object to the processing of your personal data for marketing communications or, in certain circumstances, processing based on legitimate interests. Objection to marketing can be actioned immediately through account settings.
Right to Data Portability
Request a structured, machine-readable copy of the personal data you have provided to Spin Time, where technically feasible. This right applies to data processed on the basis of consent or contract.
Right to Lodge a Complaint
If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
Spin Time will respond to data rights requests within thirty (30) days of receipt. Where a request is complex or numerous, we may extend this period by a further thirty (30) days and will inform you of the extension and the reason for it. There is no charge for exercising your data rights unless a request is manifestly unfounded or excessive.
10Minors and Age Verification
The Spin Time platform is intended exclusively for adults aged 21 years and above. Spin Time does not knowingly collect personal data from anyone under the age of 21. The platform's KYC verification process is designed to confirm age eligibility before a player's account is fully activated and payment features are enabled.
If Spin Time becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be suspended immediately and the data will be securely deleted to the extent permitted by applicable law and regulatory retention requirements. Any funds held in an underage account will be handled in accordance with applicable Philippine gaming regulations.
Parents and guardians who believe a minor may have registered a Spin Time account should contact support immediately at support@spintime.best so that the matter can be investigated and resolved without delay.
11Changes to This Privacy Policy
Spin Time may update this Privacy Policy from time to time to reflect changes in applicable Philippine law, regulatory guidance, platform features, or data processing practices. The effective date at the top of this Policy indicates when it was last updated.
Where changes are material — for example, where a new category of data is collected or a new purpose for processing is introduced — Spin Time will provide advance notice to registered players through one or more of the following channels: a notice displayed on the Spin Time website, an in-platform notification on login, or an email to the address registered to your account.
If you do not agree with a material change to this Privacy Policy, you may request closure of your Spin Time account before the change takes effect. Continued use of the platform after the effective date of any update constitutes acceptance of the revised Policy.
12Contact Spin Time About Privacy
For any questions, requests, or complaints relating to this Privacy Policy or Spin Time's handling of your personal data, please use one of the following contact channels:
- Live Chat: The fastest way to reach our Filipino support team. Available from the Spin Time website during peak Philippine hours. Use live chat for urgent account, payment, or security concerns.
- Email: support@spintime.best — for privacy requests, data access enquiries, and formal complaints. Include "Privacy Request" in the subject line to ensure your message is routed to the correct team.
For formal data subject access requests under the Philippine Data Privacy Act of 2012, please use the subject line "Data Subject Access Request — [your registered email]". Spin Time will acknowledge receipt within five (5) business days and provide a substantive response within thirty (30) days.
No Ad Tracking
Spin Time does not use advertising cookies or share your browsing behaviour with social media or advertising networks.
Encrypted Storage
Sensitive personal data stored by Spin Time is encrypted at rest, adding a second layer of protection beyond access controls.
Opt-Out Anytime
Marketing emails from Spin Time include a one-click unsubscribe link. You can also manage all communication preferences from your account settings.
Comfortable With How We Handle Your Data?
Your privacy is protected at Spin Time from the moment you register. Create a free account, deposit from ₱100, and enjoy Pusoy, Color Game, jackpot slots, sports betting, and more — with confidence that your data is in safe hands. Laro na, kabayan.